MO Appcrash due to Qt5Gui.dll

[dx1]

Hello everyone,

 

first I'd like to say this is no bug report because the problem seems to be completly on my end. I repeatedly get an Appcrash with "Fault Module Name: Qt5Gui.dll". I run MO 1.3.8 on Windows 7 64, installed it with and without admin rights and tried to run it normal and "as admin". Doesn't matter.

 

I close the program → appcrash.
I download something from the nexus while MO is running → appcrash.
I download something from the nexus without MO running → MO starts → no appcrash.
 

While I can just close the window regarding the crash and continue to install and manage mods, I better do not download another file while MO is running. I would get another appcrash.

 

Yesterday I copied all my downloads from NMM to MO/downloads and started to query infos from the nexus, sorted some out, downloaded updated versions and so on, just closing any appcrash-info that popped up. This resulted in a freeze of the program. After kicking the process from Task Manager and restarting MO I realized all downloads and mods were gone. I found the whole bunch of them in the bin.

 

In case my writing is hard to understand, I recorded what I described: https://www.youtube.com/watch?v=ZBxU1AqEDTM Nevermind I did highlight the wrong line in the first appcrash window.

 

I hope you can help me figuring out what's the problem with this dll. It's the one that came with the installer, I did not deselect the option to install the QT-dlls.

Problemereignisname:    APPCRASH
Anwendungsname: ModOrganizer.exe
Anwendungsversion:  1.3.8.0
Anwendungszeitstempel:  55854f4d
Fehlermodulname:    Qt5Gui.dll
Fehlermodulversion: 5.4.1.0
Fehlermodulzeitstempel: 5554efe6
Ausnahmecode:   c0000005
Ausnahmeoffset: 0001e8de
Betriebsystemversion:   6.1.7601.2.1.0.256.1
Gebietsschema-ID:   1031
Zusatzinformation 1:    f2bb
Zusatzinformation 2:    f2bb90e3966911598f7489f5fe9100af
Zusatzinformation 3:    d9fe
Zusatzinformation 4:    d9fecf93a522eb346e86e7882efb7800

Edited August 15, 2015 by dx1

[Tannin]

You wont find the symbols on the internet. Send the dmp my way (sherb at gmx.net) and i'll take a look. Its more likely mo using qt incorrectly than the bug actually being in qt

[dx1]

The problem still exisits with MO 1.3.9 — also whenever I click a download link on the nexus pages Windows asks me if I want to start MO, even if it's up already, like it does with 1.3.8.

 

I seem to be the only person on the internet to experience this kind of problem, which I find highly unlikely. I still think there's something messed up within my windows installation itself, but I can't find out what. When I search for 'faulting module name qt5gui.dll' I find no useful informations. :confused:

 

EDIT

Okay, I created a .dmp but was to stupid to install the correct symbols to have a look at it in windbg. Then I found: https://blog.inventic.eu/2014/08/qt5-application-crashed-with-error-0xc0000005/ Maybe one of you can help me sort this out? I now looks to me it is a bug inside QT5 and I have to post a bug report on the MO bug tracker.

Edited August 21, 2015 by dx1

[DoubleYou]

Sounds like a overly protective Antivirus.

[dx1]

Tried adding the MO folder to the exceptions before, no dice. My AV is NOD32. Quarantine folder was clear of MO-related files too.

[dx1]

I put the dumps on dropbox and left links in the bug tracker. https://issue.tannin.eu/tbg/modorganizer/issues/1297

 

But I'm going to send you that email, too.

[dx1]

Tannin found the problem. It was an way too old .dll belonging to openSSL. I updated it and now MO works like a charm.

 

Thank you again, Tannin.

[Daemoned]

Hello,

I'm getting right about the same error each time I close MO and/or click on download link at Nexus. How can I fix it?

Qt5Gui.dll is version 5.4.1 provided with MO installation. All the rest appears to work normally. This is the only thread I found related to Qt5Gui.dll.

Please, help or point me where to find a solution.

 

Windows Application Error looks as follows:

 

Log Name:      Application
Source:        Application Error
Date:          06.06.2017 14:23:41
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ********
Description:
Faulting application name: ModOrganizer.exe, version: 1.3.11.0, time stamp: 0x55eaff0b
Faulting module name: Qt5Gui.dll, version: 5.4.1.0, time stamp: 0x5554efe6
Exception code: 0xc0000005
Fault offset: 0x0001e8de
Faulting process id: 0x10cc
Faulting application start time: 0x01d2deb755cf24fa
Faulting application path: C:\Program Files (x86)\Mod Organizer\ModOrganizer.exe
Faulting module path: C:\Program Files (x86)\Mod Organizer\dlls\Qt5Gui.dll
Report Id: 975efbb5-4aaa-11e7-a378-6c0b84b41f94
Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-06T11:23:41.000000000Z" />
    <EventRecordID>53564</EventRecordID>
    <Channel>Application</Channel>
    <Computer>**********</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ModOrganizer.exe</Data>
    <Data>1.3.11.0</Data>
    <Data>55eaff0b</Data>
    <Data>Qt5Gui.dll</Data>
    <Data>5.4.1.0</Data>
    <Data>5554efe6</Data>
    <Data>c0000005</Data>
    <Data>0001e8de</Data>
    <Data>10cc</Data>
    <Data>01d2deb755cf24fa</Data>
    <Data>C:\Program Files (x86)\Mod Organizer\ModOrganizer.exe</Data>
    <Data>C:\Program Files (x86)\Mod Organizer\dlls\Qt5Gui.dll</Data>
    <Data>975efbb5-4aaa-11e7-a378-6c0b84b41f94</Data>
  </EventData>
</Event>

[GrantSP]

Try moving MO away from any UAC folders such as where you currently have it installed.

Create a new folder directly off the root of C:, or another drive if you have one, and install it there.

 

This issue was resolved many months ago and it isn't likely that it has sneaked back into the code again.

[Daemoned]

It did not help. I have only 1 SSD drive with 1 partition. I switched off UAC - it didn't help, I moved MO to the root folder of C drive and it didn't help too. Any other ideas what to do or where to look for?

 

Error:

Faulting application name: ModOrganizer.exe, version: 1.3.11.0, time stamp: 0x55eaff0b
Faulting module name: Qt5Gui.dll, version: 5.4.1.0, time stamp: 0x5554efe6
Exception code: 0xc0000005
Fault offset: 0x0001e8de
Faulting process id: 0x418
Faulting application start time: 0x01d2df7a77c28eba
Faulting application path: C:\MO\ModOrganizer.exe
Faulting module path: C:\MO\dlls\Qt5Gui.dll
Report Id: 88f13d9a-4b6f-11e7-a1dd-6c0b84b41f94

[GrantSP]

I can only guess that somewhere you have another Qt-style application that has its own DLLs overriding MO's. Doing a local search for that DLL does anything else show up?

[Daemoned]

Sure, I did the search as a first means. There are two more different versions of Qt5Gui.dll in other folders. But in the error it points to "Faulting module path: C:\MO\dlls\Qt5Gui.dll", version: 5.4.1.0 and not to other folders, versions. The other software is needed for me, while it is not started when MO runs.

Anyway, I tried now to hide other Qt5Gui.dll files by renaming and archiving them, it did not help.
I even uninstalled other software and there is only 1 version of Qt5Gui.dll now, which is in MO folder, it did not help, still the error is there:

 

Faulting application name: ModOrganizer.exe, version: 1.3.11.0, time stamp: 0x55eaff0b
Faulting module name: Qt5Gui.dll, version: 5.4.1.0, time stamp: 0x5554efe6
Exception code: 0xc0000005
Fault offset: 0x0001e8de
Faulting process id: 0x267c
Faulting application start time: 0x01d2e031375e322e
Faulting application path: C:\MO\ModOrganizer.exe
Faulting module path: C:\MO\dlls\Qt5Gui.dll
Report Id: 7b423ad5-4c24-11e7-a1dd-6c0b84b41f94

[GrantSP]

Sorry but I've got nothing to offer.

Just to check, this a version from Nexus and not from some other place?

The checksums for that file are as follows:

CRC - CBD98A9E
MDF - 2FF22FF110ECADD929B13EC6931B29C1
SHA1 - 3636879D02536F121398BB1AA15A59BE207394CF

If your checksums match then unfortunately I don't know what to suggest, but if they differ then I suggest you grab the Nexus copy and use that.

[Daemoned]

I downloaded Installer from Nexus originally, which file's checksums should match the listed ones?

 

Mod Organizer v1_3_11 installer-1334-1-3-11.exe ?

Mod Organizer v1_3_11-1334-1-3-11.7z ?

or ModOrganizer.exe itself ?

 

Anyway, I downloaded exe and 7z files for v1.3.11 anew from Nexus:

https://www.nexusmods.com/skyrim/mods/1334/?tab=2&navtag=http%3A%2F%2Fwww.nexusmods.com%2Fskyrim%2Fajax%2Fmodfiles%2F%3Fid%3D1334&pUp=1

 

and none of them nor ModOrganizer.exe have checksums (assuming CRC is CRC32 and MDF is MD5 above) matched to the listed. Which file should fit these checksums and where to get it?

Edited June 13, 2017 by Daemoned

[GrantSP]

Checksums were for Qt5Gui.dll

 

If you dl'd from Nexus then you have exactly the correct version. Unfortunately I have nothing further to offer, sorry.

[Daemoned]

I see. For Qt5Gui.dll 2 checksums match and 1 is not. Here is what I have in MO folder and the same in files downloaded from Nexus.

 

CRC32: 9E8AD9CB
CRC64: D4701C47476314FC
MD5: 2FF22FF110ECADD929B13EC6931B29C1
SHA-1: 3636879D02536F121398BB1AA15A59BE207394CF